99 Bets Privacy Policy — Our Commitment to Protecting Your Information

Whenever you open an account anywhere online, one question naturally comes to mind — where is my personal information going? Could it be getting sold somewhere without my knowledge? This concern is very real for people in Bangladesh, and 99 bets We understand that. And it is out of respect for that concern that our privacy policy has been built.

This policy clearly explains when, why, and how your information is collected, what it's used for, how long it's kept, and what rights you have. No legal jargon, no beating around the bush — just straightforward information, plain and simple.

Using the 99 bets platform means you have read and agreed to this policy. But agreeing isn't just about following rules — it's a two-way commitment. You provide accurate information; we keep it safe.

99 bets only collects information that is genuinely needed to provide its services. Requesting unnecessary or excessive data goes against our policy.

We do not need — and should not ask for — any information beyond what is listed above. If you are ever asked for something not on this list, please contact support.

99 bets collects information in three ways. First, directly from you — when you register, submit KYC documents, or contact support. Second, through your normal use of the platform — such as when you place a bet, which match you bet on, and how much. Third, some technical information is collected automatically — such as your IP address at the time of login.

This third method may seem unfamiliar to many, but it's purely for security purposes — it helps us detect if someone is attempting to access your account from another country. Your IP information is not used to identify you personally; it is only used to flag unusual activity.

• Information provided directly via registration and KYC forms
• Automatic logs recorded during betting and payment transactions
• Customer support chat and email communication
• Cookies & Session Tracking (see the Cookies section below for details)
• Automated technical data from your device and browser

99 bets uses your information only for specific, legitimate purposes. It is never used for vague or questionable reasons.

• Account Management: Registration verification, login security, and identity confirmation.
• Payment Processing: Processing deposit credits and completing withdrawals — none of this is possible without the necessary information.
• KYC Verification: Age and identity verification as required under international gaming licence conditions.
• Security: Detecting and preventing fraud, multiple accounts, or money laundering.
• Customer Support: Your previous interaction history is relevant to resolving your issue.
• Service Improvement: Usage data is analysed to understand which features are most used and where issues arise.
• Promotional Communications: SMS or email updates about offers and news are only sent with your consent.
• Legal Obligation: Submitting required reports to regulatory authorities.

99 bets does not sell your information under any circumstances. Sharing data with third parties is strictly limited and only takes place for specific reasons.

Payment Processors: To process payments through bKash, Nagad, or your bank, transaction details must be shared with those providers — this is technically unavoidable. However, such sharing is limited strictly to the relevant transaction, and payment processors are also bound by their own privacy policies.

Licence & Regulatory Authority: Under the terms of our international gaming licence, certain information may need to be shared with regulatory authorities. This is a legal obligation.

Law Enforcement: We may be required to disclose information in response to a valid court order or legal directive. However, no information is shared in response to informal requests.

99 bets servers are hosted in internationally certified data centres — equipped with physical security, power backup, and multiple layers of cyber protection. All data transmissions Secured with 256-bit SSL encryption Secured — meaning everything exchanged between you and our servers is virtually impossible for anyone outside to read.

KYC documents (NID, passport images) are stored in a separate encrypted vault accessible only to the KYC verification team, with every access logged. Payment information is stored in compliance with PCI DSS standards.

How long is data kept? Information for active accounts is retained for as long as the account remains open. After an account is closed, data is kept for a maximum of 5 years to meet legal requirements — after which it is permanently deleted. Log data (login times, IP addresses) is retained for a maximum of 2 years.

• Server-side encryption across all stored data
• Database access is restricted to authorised personnel only
• Regular security audits and vulnerability assessments
• In the event of a data breach, affected members will be notified within 72 hours
• Staff access to data is restricted to what their role requires

Cookies are small text files stored in your browser. 99 bets does use cookies — but only where necessary. We use three types of cookies:

Essential Cookies: These cookies are essential for the platform to function. They handle things like keeping you logged in and saving your bet slip — similar to a shopping cart. These cannot be disabled, as doing so would make the site unusable.

Functional Cookies: Remembers your preferences — such as language setting (Bengali) and your preferred game category. These can be turned off, though you will need to reconfigure your settings each time you log in.

Analytics Cookies: Data such as how long you spend on a page and which features you use most helps us improve the platform. This does not reveal your personal identity, and you can turn it off.

99 bets does not use advertising or tracking cookies — the kind that follow you across other websites and serve you ads. This type of cookie is strictly prohibited on our platform.

As a 99 bets account holder, you have a number of rights over your personal information. These aren't just policies on paper — they can be exercised in practice, and we respond as promptly as possible.

Right to Access: You can request to see what information we hold about you. Submit a request to support and a report will be sent to you within 30 days.

Right to Correction: You can correct any inaccurate information. Changes to core details such as your name or date of birth may require KYC re-verification.

Right to Erasure: If you close your account, you can request that your information be deleted. However, certain data may need to be retained for a defined period due to legal obligations.

Right to Opt Out of Marketing: If you don't want to receive promotional SMS or emails, you can turn them off through your account settings or by contacting support. However, important account notifications cannot be disabled.

To exercise any of your rights support@99bets.netSend us an email or reach out via live chat.

99 bets services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. Date of birth is verified during registration, and KYC documents may be requested if there is any doubt about an account.

If a parent or guardian believes their child under 18 has had their information collected by mistake, please contact us immediately. That information will be deleted as quickly as possible and the account will be closed.

Technology changes, laws change — and our privacy policy may be updated from time to time accordingly. You will be notified via SMS to your registered mobile number or by email before any significant changes take effect. For minor updates, the date at the top of the page will be revised.

Continuing to use 99 bets after any changes take effect means you accept the updated policy. It's worth checking this page from time to time to stay up to date.

If you have any questions, concerns, or complaints about our privacy policy, please reach out directly to our data protection team. We aim to respond as quickly as possible — typically within 24 hours.

Email: support@99bets.net
Live Chat: Tap the chat icon at the bottom right of any page on the 99 bets platform.

For a faster response to privacy-related requests, include the word "Privacy Request" in the subject line.